Consumer Protection & Trading Standards

Our specialist team is on hand with a wealth of experience and expertise to help you navigate the challenges you face in your trading environment.

Product integrity is at the heart of every business and challenges by Trading Standards can seriously damage both your brand and your reputation.

We advise on all aspects of retail/trading law and food & product safety law – everything from underweight goods to underage sales, product description problems or a full-scale product recall.

Whatever the issue that has arisen, our experts are here to help you keep your business on track.

We can assist you in managing customer complaints and the organisation of PR back-up in the event of a product recall or safety notice being required. As well as offering guidance in connection with the General Product Safety Regulations 2005 and the Consumer Protection from Unfair Trading Regulations 2008, we regularly advise clients on the sales and promotions of goods to consumers, labeling, packaging, consumer information and product contamination.

We also advise in connection with complaints made to the Advertising Standards Authority and have extensive experience of handling data protection compliance and freedom of information requests.